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If an item can not be repaired, a similar alternative product or cash discount (as defined in this policy) will be offered.

Loan or replacement equipment will be provided if the product isn't repaired within 30 days.

Warranty is transferable if the item is re-sold.

Claim 50% cash back on the cost of the policy after 10 years if it has not been used!.

Collection and delivery costs are included for the first 2 years in the event of an item becoming faulty.

Our Money Back guarantee is extended from 30 days to 60 days (terms apply after 30 days).

Warranty is extended to 10 years from the date of delivery.

The highlights of this enhanced warranty service are: However, the Gear4music extended warranty scheme provides an enhanced service, and is designed to offer a higher level of protection than many 'free' warranties offered by some retailers and manufacturers. The product price includes 3 years' warranty and 30 day money back guarantee.

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If the fault occurs within the first 2 years of your ownership, we'll collect the goods and deliver them back to you free of charge. If your goods develop a fault within the warranty period, we'll quickly repair or replace the item for you. If you decide it's not suitable, you can return it to us for an exchange or a refund, providing the product is in 'as new' condition and in its original packaging. This means that once the product is delivered, you'll have 60 days to decide that you definitely want to keep it. If you purchase our extended warranty for this product, we'll extend the money-back guarantee period to 60 days and the warranty period to 10 years.

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For full information on our returns policy, please refer to our returns and refunds information guide. We are unable to accept returns of any custom made items designed to work together as a unique package and some items are only eligible for money back guarantee if they are returned to us unused and sealed in the original packaging. This table provides an overview of your statutory consumer rights, compared with our standard returns policy and optional extended money back guarantee and warranty.įree collection if defective, delivered damaged or incorrect item Summary of returns policies and timescales When returning an order please ensure products are appropriately packaged and protected, to prevent them from getting damaged. In the unlikely event that any item in this order is faulty, damaged or incorrect on receipt, notify us within 14 days and we'll arrange a free collection.

The collection fee can be found in the returns information on each product's page on. We can collect your return for a small fee, or you can send it back to us yourself. Reeds and mouthpieces for woodwind and brass instruments Important: For hygiene and software licensing reasons, some items are only eligible for our Money Back Guarantee if they are returned to us unused and sealed in the original packaging with all software still 'unregistered.' Details of exclusions are shown within the product descriptions. Please keep hold of all the original packaging until you're sure you want to keep the order. If you decide your order isn't suitable for any reason you can return it - just let us know within 30 days of receiving it. Some items are only eligible for the money-back guarantee if they are returned to us unused and sealed in the original packaging.įor full information on our returns policy, please refer to our returns and refunds information page. We're unable to accept returns of any custom-made items designed to work together as a unique package. If the fault occurs within the first 180 days of your ownership, we'll collect the goods and deliver them back to you free of charge. If your order arrives damaged, or is incorrect, let us know within 14 days of receiving it and we'll arrange for a free collection. We do everything we can to make sure the right item reaches you in perfect condition. Once the product is delivered, you'll have 30 days to decide that you definitely want to keep it. All of our products are new unless stated and come with a 30-day money-back guarantee and a 3-year warranty as standard. You can purchase from Gear4music with complete confidence and peace of mind.

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